Refund and Returns Policy
At PolitiBrawl, we strive to provide the highest quality newspapers and magazines to our valued customers. We understand that there may be instances where you need to return or exchange a product, and we want to make the process as easy and convenient as possible.
Our refund and returns policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Additionally, please provide proof of purchase.
Please note that certain products, such as digital subscriptions or personalized items, may not be eligible for return or refund. We will clearly indicate any such exceptions on the product page.
- Steps to initiate a return or exchange: 5.core/list.1.core/list-item.content: Contact our customer support team at [email protected] or call us at 777-777-7777 to inform us about your return or exchange request.
- We understand that sometimes you may need to return or seek a refund for your purchase. In the case of newspapers and magazines, please note that we are unable to offer refunds or returns for these items due to their nature as consumable products. We apologize for any inconvenience this may cause.
- We will guide you through the process and provide you with a return authorization number (RAN) to include with your returned item.
Once we have received your returned item, we will inspect it and notify you of the status of your refund or exchange. If your return is approved, we will issue a refund to your original method of payment, or arrange for an exchange as per your request.
Please allow up to [X] business days for us to process your return or exchange after we have received the item. The exact timeframe may vary depending on the volume of returns at the time.
If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- Damaged, defective, or incorrect items: 9.core/list.1.core/list-item.content: If you receive a damaged, defective, or incorrect item, please contact our customer support team within 48 hours of receiving your order. We will arrange for a return or exchange at no additional cost to you.
- PolitiBrawl also does not accept returns or offer refunds for any digital content, including downloadable newspapers or magazines. Once a digital product has been purchased and downloaded, it cannot be returned or refunded. We encourage you to carefully review your purchase before proceeding to ensure that it meets your requirements. Thank you for your understanding.
- Please note that we may request photo evidence of the issue to facilitate the return or exchange process.
- In rare cases where a replacement item is unavailable, we will offer a full refund.
Cancellations
We understand that circumstances can change, and you may need to cancel your order. If you wish to cancel your order, please contact our customer support team as soon as possible.
If your order has not been shipped yet, we will cancel it and issue a full refund. However, if your order has already been shipped, you will need to initiate a return following our standard return policy.
Exchanges
If you would like to exchange an item for a different size or color, please contact our customer support team, and we will guide you through the process.
Our customer support team will provide you with all the necessary instructions and information to complete the exchange.
Please note that the availability of the desired exchange item will depend on our stock at the time. In case the item is unavailable, we will offer alternatives or provide a refund.
For exchanges, we cover the shipping cost of the replacement item. However, if the requested item is of higher value, you may be responsible for covering the price difference.
Final Sale Items
Certain items may be marked as final sale, which means they are non-refundable and cannot be exchanged. We will clearly indicate any such items on the product page.
Gift Returns
If you received an item as a gift and would like to return or exchange it, please contact our customer support team. We will assist you in starting the return or exchange process even if you don’t have the original proof of purchase.
Shipping Costs
Unless the return or exchange is due to an error on our part (e.g., damaged, defective, or incorrect item), the original shipping costs are non-refundable.
If you received free shipping on your original order and the return or exchange lowers the total order value below the free shipping threshold, the cost of shipping will be deducted from your refund.
Late or Missing Refunds
If you haven’t received your refund within [X] business days after we have confirmed processing it, please check your bank account again.
Next, contact your credit card company as it may take some time before your refund is officially posted.
If you followed these steps and still have not received your refund, please contact our customer support team for further assistance.
Please note that refund processing times may vary depending on your bank or credit card company. If necessary, we will provide any relevant documentation to help expedite the process.
Contact Us
If you have any questions, concerns, or require further assistance regarding our refund and returns policy, please don’t hesitate to contact our friendly customer support team. We are here to help and provide you with a satisfactory resolution.